Case Study: TechSolutions Inc. – Managing a Mixed Project Portfolio with Microsoft Tools

TechSolutions Inc. is a leading technology consulting firm that specializes in providing software development, IT infrastructure, and digital marketing services to clients across various industries. With a diverse range of projects and teams, TechSolutions faced challenges in managing their mixed project portfolio effectively.

The Challenge

TechSolutions had multiple ongoing projects with varying complexities and methodologies:

  1. Software Development Projects: Complex projects with strict timelines, dependencies, and resource management requirements.
  2. IT Infrastructure Upgrades: Projects involving hardware and software deployments, often with dependencies on vendor schedules.
  3. Digital Marketing Campaigns: Smaller-scale projects with simple plans and team-level collaboration needs.

Managing these diverse projects using a single tool proved inefficient, as each project type had unique requirements. Additionally, TechSolutions struggled to maintain a centralized view of their entire project portfolio, making it difficult to coordinate resources and align priorities across teams.

The table below provides sample projects to illustrate the types of projects that can be managed using each tool or feature.
For example, simple projects like organizing a team offsite or launching a marketing campaign can be effectively managed using the New Planner, while complex projects like developing a new software application or constructing a commercial building are better suited for Project Web App.

The Roadmap view is particularly useful for managing a mixed project portfolio containing projects of varying complexities and methodologies, such as a portfolio with software development projects, marketing campaigns, and IT infrastructure upgrades.

Additionally, the integration between Project Web App and Planner allows for linking specific activities to Planner plans, enabling team collaboration. For instance, in a software development project managed in Project Web App, the “User Interface Design” activity can be linked to a Planner plan where the design team collaborates on tasks and mockups.By providing these sample projects and additional details, the table aims to help readers better understand the practical applications and use cases of each tool and feature within Microsoft’s project management ecosystem.

Project TypeToolDescriptionSample ProjectsKey FeaturesIdeal Use Cases
Simple ProjectsProject for the Web (New Planner)– Suitable for basic projects with simple plans
– Offers templates for common project types (e.g., event planning, content creation)
– Provides AI-powered co-pilot features for planning and tracking
– Organizing a team offsite
– Launching a marketing campaign
– Redesigning a website
– Simple plan creation
– AI-powered planning assistance
– Integration with Planner
– Small-scale projects
– Projects with minimal dependencies
– Team-level collaboration
Complex ProjectsProject Web App– Designed for traditional project management
– Offers features like task scheduling, resource management, and Gantt charts
– Suitable for projects with dependencies and strict timelines
– Define resources, assign tasks, and ensure realistic schedules
– Developing a new software application
– Constructing a commercial building
– Implementing a company-wide ERP system
– Task scheduling
– Resource management
– Gantt charts
– Dependency tracking
– Large-scale projects
– Projects with strict timelines
– Projects with complex dependencies
– Resource-intensive projects
Mixed Project PortfolioRoadmap View– Visualize and organize projects managed across different tools (Project Web App, Project for the Web, Azure DevOps, etc.) within the same portfolio
– Categorize and filter projects based on criteria like business unit, manager, methodology, or custom fields
– Assess project timelines, dependencies, and resource allocations across the entire portfolio
– A portfolio containing software development projects (managed in Project Web App), marketing campaigns (managed in New Planner), and IT infrastructure upgrades (managed in Azure DevOps)– Portfolio-level visibility
– Project categorization and filtering
– Resource allocation overview
– Organizations with diverse project types
– Portfolios spanning multiple business units
– Centralized project management
Linking ProjectsIntegration– In Project Web App, link individual activities to Planner plans for team collaboration
– Create a link from the activity to the desired Planner plan, allowing team members to update tasks and collaborate
– Note: Only one Planner plan can be linked to a single activity in Project Web App
– For a software development project managed in Project Web App, link the “User Interface Design” activity to a Planner plan where the design team collaborates on tasks and mockups– Activity-level integration with Planner
– Team collaboration within linked plans
– Projects with team-level task planning
– Collaborative activities within larger projects

The Solution

TechSolutions implemented a comprehensive project management strategy leveraging Microsoft’s tools:

  1. Project Web App for Complex Software Development Projects: TechSolutions utilized Project Web App to manage their complex software development projects. The tool’s task scheduling, resource management, and Gantt chart capabilities enabled them to effectively plan and track project timelines, dependencies, and resource allocations.
  2. Project for the Web (New Planner) for Digital Marketing Campaigns: For their digital marketing campaigns, TechSolutions adopted the New Planner. The simple plan creation, AI-powered planning assistance, and integration with Planner made it an ideal choice for managing these smaller-scale projects with team-level collaboration needs.
  3. Roadmap View for Portfolio Management: TechSolutions leveraged the Roadmap view in Project for the Web (New Planner) to visualize and organize their mixed project portfolio. They categorized projects by business unit, manager, and methodology, enabling them to assess project timelines, dependencies, and resource allocations across the entire portfolio.
  4. Integration with Planner for Team Collaboration: Within their software development projects managed in Project Web App, TechSolutions linked specific activities, such as “User Interface Design,” to Planner plans. This integration allowed design teams to collaborate on tasks and mockups within the linked Planner plans, streamlining team-level task planning and collaboration.

The Results

By implementing this comprehensive project management strategy, TechSolutions achieved the following benefits:

  1. Improved Project Visibility and Alignment: The Roadmap view provided a centralized overview of their mixed project portfolio, enabling better coordination and alignment across teams and methodologies.
  2. Efficient Resource Allocation: By leveraging the resource management capabilities of Project Web App and the portfolio-level resource allocation overview in the Roadmap view, TechSolutions optimized resource utilization across their complex projects.
  3. Streamlined Collaboration: The integration between Project Web App and Planner facilitated seamless team collaboration within specific project activities, enhancing productivity and communication.
  4. Tailored Project Management: TechSolutions could match the right tool to each project’s needs, ensuring efficient and effective project management across their diverse portfolio.

TechSolutions Inc. successfully addressed the challenges of managing a mixed project portfolio by leveraging the strengths of Microsoft’s project management tools. This comprehensive approach enabled them to streamline processes, improve collaboration, and ensure alignment across teams and methodologies, ultimately driving better project outcomes and client satisfaction.