Microsoft Project Accelerator Support Services - Microsoft Teams- New Planner (Project for the Web)- Power Apps- Power BI: A shared work environment
Service Overview: Microsoft Project Accelerator Support Services
This service is designed for companies that have started the journey with the Microsoft Project Accelerator, Planner, and Power BI but are encountering obstacles. It helps them overcome technical, functional, and strategic challenges, ensuring a successful integration and usage of these tools.
Target Audience:
IT Directors who need to ensure that the technical aspects of the integration are in place.
PMO Managers responsible for aligning the Project Accelerator with organizational processes.
Companies that have implemented the MVP version of the accelerator and need guidance for full deployment.
Key Challenges Addressed
Project Accelerator Technical Issues
- Access Rights & Permissions: Difficulty managing user access and ensuring the right team members have appropriate permissions.
- Integration with Existing Tools: Challenges in connecting the Microsoft Project Accelerator with other tools like Power BI or external databases.
- Customization Difficulties: Need for custom columns, fields, or workflows that align with specific project requirements.
Functional Issues
- Missing Columns and Data: Issues with configuring necessary fields and columns for project reporting.
- Template Customization: Struggling to customize project templates that align with the organization’s methodology.
- Power BI Dashboards: Difficulties in setting up Power BI dashboards for insightful project reporting.
Strategic and Adoption Issues
- User Training: Teams struggling to adopt new workflows and tools, causing delays in the rollout.
- Alignment with PMO Methodologies: Difficulty in aligning the accelerator with existing PMO frameworks and best practices.
- Sustainability: Ensuring long-term viability and scalability of the solution as the organization’s needs evolve.
Microsoft Project Accelerator Support Services Structure
Technical Configuration & Integration Support
- Overview: Assist clients with the technical setup and integration of the Microsoft Project Accelerator.
- Key Services:
- Access Rights Management: Help set up and configure user roles, ensuring the right permissions for each team member.
- Integration Assistance: Support in connecting the Project Accelerator with other Microsoft tools like Power BI, Azure DevOps, and external databases.
- Customization Guidance: Help clients add or modify fields, columns, and templates to align with their project needs.
Functional Customization & Data Management
- Overview: Ensure that the Project Accelerator fits the company’s project management needs.
- Key Services:
- Template Customization: Create tailored project templates that fit with industry-specific methodologies or organizational standards.
- Data and Reporting Configuration: Set up missing columns, fields, and custom metrics to enhance project tracking and reporting.
- Power BI Dashboard Design: Design custom Power BI dashboards that provide actionable insights into project progress, resource utilization, and KPIs.
Training & User Adoption Programs
- Overview: Focus on equipping the client’s team with the skills to effectively use the Project Accelerator.
- Key Services:
- Hands-on Workshops: Interactive sessions on using the Project Accelerator, configuring Power BI, and managing projects using Microsoft Planner.
- Role-Based Training: Tailored training for different user groups, such as project managers, IT administrators, and PMO staff.
- Change Management Support: Strategies for improving user adoption, including communication plans and user feedback loops.
Strategic Alignment & PMO Integration
- Overview: Align the Project Accelerator’s capabilities with the organization’s PMO and strategic goals.
- Key Services:
- PMO Process Alignment: Review and adjust the Project Accelerator to match the company’s project management processes and standards.
- Roadmap Development: Create a roadmap for scaling the Project Accelerator from MVP to a fully integrated solution.
- Quarterly Strategy Reviews: Regular sessions to assess the system’s performance, identify areas for improvement, and plan for future needs.
Ongoing Support & Maintenance
- Overview: Provide continuous support to ensure that the solution remains effective over time.
- Key Services:
- Technical Support Hotline: On-demand support for troubleshooting and quick fixes.
- Proactive Maintenance: Regular system checks and updates to ensure optimal performance.
- Feedback & Improvement Sessions: Quarterly reviews to gather user feedback and plan system improvements.
Microsoft Project Accelerator Support Services Delivery Model
Discovery Phase
- Conduct initial meetings to understand the specific challenges faced by the client.
- Provide a free assessment of their current implementation and identify key gaps.
Customized Action Plan
- Develop a detailed plan to address the identified challenges, including timelines and deliverables.
- Propose a phased approach for resolving issues, implementing enhancements, and training staff.
Implementation Phase
- Execute the agreed-upon plan, with regular updates and progress tracking.
- Work closely with the client’s IT team to ensure a seamless integration.
Training and Rollout
- Deliver training sessions to ensure user readiness.
- Provide documentation and video tutorials for ongoing reference.
Ongoing Support
- Continue to support the client with monthly check-ins and on-demand technical support.
- Offer additional services as new challenges or opportunities arise.
Value Proposition
- Tailored Solutions: We don’t just provide generic answers; we customize our support to match your unique project management needs.
- Expertise Across Tools: Extensive experience with Microsoft Project Accelerator, Planner, and Power BI ensures seamless integration and functionality.
- Holistic Approach: From technical configuration to strategic alignment, we cover all aspects to ensure long-term success.
- Flexible Support Models: Whether you need a one-time fix or ongoing support, our services adapt to your needs.
